Refund policy

TERMS OF SERVICE

Effective Date: 9/25
Company: Robinhood Consulting LLC, (“Company,” “we,” “us,” “our”).
Contact: couchcollectiveco@gmail.com

IMPORTANT—PLEASE READ: THIS AGREEMENT INCLUDES A MANDATORY PRE-LITIGATION MEDIATION REQUIREMENT, A BINDING ARBITRATION AGREEMENT, AND A CLASS ACTION AND JURY TRIAL WAIVER. EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED BELOW, DISPUTES WILL BE RESOLVED INDIVIDUALLY THROUGH ARBITRATION, NOT IN COURT.

1. Acceptance of Terms 

By (i) checking the “I agree” box Or purchasing a product Or clicking Place Order Or Creating Account, or (ii) otherwise expressly consenting where presented, you agree to these Terms of Service (“Terms”) and to our Privacy Policy located on our website couchcollectiveco.com. We display and link these Terms at checkout and account creation. We may choose to maintain records of your consent (including date/time, IP address, and the version of the Terms accepted). If you do not agree, do not use the Services.

2. Services; Eligibility

Our website, mobile experiences, and related offerings (the “Services”) enable you to browse and purchase furniture and home goods (the “Products”). You must be at least 18 (or the age of majority where you reside) and able to enter a binding contract.

3. Account Registration & Security

You are responsible for your account credentials and all activity under your account. Notify us promptly of unauthorized use. We may suspend/terminate accounts for suspected fraud, chargeback abuse, security risks, or violations of these Terms.

4. Product Information; Variations; Availability; Pricing; Shipping

We aim for accurate descriptions, dimensions, finishes, swatches, and images however nothing is perfect. You understand that the photos & descriptions may not be exact to what you receive as color and description is open to interpretation (Ex. Computer screens show color differently varying on the setting). Minor variations are not defects. Availability, pricing, and promotions may change without notice; we may correct errors (including after order submission where permitted by law). Shipping may arrive sooner or later than expected or advertised. 

5. Orders; Acceptance; Verification

Your order is an offer to purchase. We may accept or decline any order for lawful reasons (including unavailability, errors, delivery limitations, or suspected fraud). We may require identity or payment verification. If we cancel after charging you, we will refund the amount charged.

6. Payment; Taxes; Chargebacks

You authorize us (and our processors) to charge the payment method you provide for all amounts due, including applicable taxes, duties, shipping, service, and assembly fees. You are responsible for any tax obligations not collected. Improper or unsupported chargebacks may result in account suspension and collection efforts.

7. Delivery; Risk of Loss; Title; Access

Unless non-waivable law provides otherwise, risk of loss passes to you upon delivery to your shipping address (including curbside or threshold delivery where selected). Title passes upon our receipt of full payment and delivery. You are responsible for ensuring safe, lawful access (e.g., doorways, stairs, elevators). Additional fees may apply for re-delivery, difficult access, stair carries, or storage.

8. Shipping Windows; Force Majeure

Quoted ship/delivery windows are estimates only and not guarantees. We are not liable for delays due to carriers, labor shortages, weather, customs, public health events, supply-chain disruptions, or other causes beyond reasonable control.

9. White-Glove, Assembly & Installation

If offered, white-glove includes delivery to room of choice and basic assembly per instructions. It does not include structural modifications, electrical work, or wall mounting unless expressly stated. You are responsible for verifying that Products fit your space and access points. We are not liable for damage caused by routes or methods you direct that deviate from standard practice.

10. Inspection at Delivery; Claims

Please inspect upon delivery. Report shipping damage or missing items within five (5) days of delivery (or longer where required by law) with photos and order details. Retain original packaging for inspection/return. Prompt reporting helps us process carrier claims.

11. Returns, Exchanges & Cancellations (Pre-Purchase Disclosures)

  • All sales final. All ales are Non-Returnable and non-refundable unless written otherwise by us at our digression.

  • Standard Items: If legally applicable, returnable inventory within [30] days of delivery in new, unused condition with original packaging. Returns may be subject to our restocking fee and return shipping costs (unless prohibited by law). 

  • Non-Returnable: Custom, made-to-order, COM (Customer’s Own Material), special-order, clearance, “as is,” monogrammed, and final-sale items are non-returnable once production starts or the order is confirmed.

  • Cancellations: Possible before shipment or production commencement. Custom/COM orders are not cancellable.

  • Refunds: Issued to the original payment method after receipt and inspection. Shipping, service, and assembly fees are non-refundable unless required by law.

Your non-waivable consumer rights, including any cooling-off periods, apply where required.

12. Product Care, Use & Safety

Follow all care, weight-limit, and installation instructions. Unless stated otherwise, Products are for indoor residential use. Misuse, alteration, improper cleaning, commercial use, or non-standard installation may void coverage and can be unsafe.

13. Furniture Safety; Stability (STURDY) & Tip-Over

Applicable clothing storage units comply with relevant stability standards. Where anchoring is required, we provide anti-tip hardware and instructions. Failure to anchor may result in injury or death. Contact us for free replacement anchors or assistance.

14. Warranties (Magnuson-Moss Compliant)

(A) If We Provide a Written Limited Warranty:
Products are covered by our [Limited Warranty] provided with the Product or posted at [link]. To the extent required by law, implied warranties last for the duration of the written limited warranty. Warranty remedies may include repair, replacement, or refund, at our option.
(B) If We Do Not Provide a Written Limited Warranty:
EXCEPT AS PROHIBITED BY LAW, PRODUCTS ARE PROVIDED “AS IS” WITHOUT IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS DISCLAIMER DOES NOT AFFECT NON-WAIVABLE STATUTORY RIGHTS.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, ENHANCED, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR SUBSTITUTE GOODS) ARISING FROM THE PRODUCTS OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO A PRODUCT OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM.
This section does not limit liability for personal injury caused by a product defect to the extent such limitation is prohibited by law.

16. Indemnification (Consumer-Safe)

You agree to defend, indemnify, and hold harmless Company and its affiliates, officers, employees, and agents from third-party claims, losses, and expenses (including reasonable attorneys’ fees) arising from (i) your misuse of the Services or Products, (ii) your breach of these Terms, or (iii) your violation of law or third-party rights. This provision does not require you to indemnify us for our own negligence, willful misconduct, or product-defect claims.

17. Intellectual Property; License; Prohibited Uses

All content, trademarks, designs, and look-and-feel are owned by us or our licensors and protected by IP laws. We grant you a limited, revocable, non-transferable license to use the Services for personal, non-commercial shopping. You may not scrape, data-mine, bypass access controls, reverse engineer, or create derivative works without our consent.

18. User Content; Reviews; Publicity & Moral Rights

If you submit reviews, photos, or other content (“User Content”), you grant us a worldwide, perpetual, irrevocable, sublicensable, royalty-free license to use, reproduce, modify, publish, display, and distribute such content in any media for lawful purposes, including marketing. You also grant us the right to use your name, likeness, and biographical information in connection with your User Content, and, where permitted, you waive any moral rights in that content. You represent you have all rights necessary to grant these rights. You may request we cease future marketing use by contacting [email]; we will honor reasonable requests.

19. Promotions, Gift Cards & Financing

Promotions are subject to their stated terms and may be modified or canceled. Gift cards are not redeemable for cash except as required by law, and do not expire and have no fees except where permitted by law. We comply with unclaimed-property (escheat) laws. Third-party financing is offered by partners; their terms apply.

20. Third-Party Services

We are not responsible for third-party sites, apps, carriers, installers, or services. Use them at your own risk under their terms.

21. Communications; E-Sign; SMS/MMS (TCPA)

By transacting electronically, you consent to electronic signatures and records.
Marketing Texts (Opt-In): By opting in, you consent to receive marketing SMS/MMS from us at the number provided. Consent is not a condition of purchase. Message/data rates may apply. Frequency varies. Reply STOP to cancel, HELP for help. We maintain records of consent. See our Privacy Policy for details.

22. Privacy; Consumer Rights

Our collection and use of personal information is described in our Privacy Policy at [link]. We honor consumer privacy rights where required by law, including rights to access, delete, correct, and opt out of targeted advertising or sale/sharing of personal data. Methods to exercise these rights are described in our Privacy Policy. If you are a resident of a jurisdiction with additional rights (e.g., CA/CO/CT/VA), those rights apply as described there.

23. Accessibility

We are working toward WCAG 2.2 AA conformance, conduct periodic independent audits, and maintain an accessibility contact at [couchcollectiveco@gmail.com. If you encounter a barrier, contact us and we will provide an equally effective alternative.

24. Export, Sanctions & Compliance

You may not use or purchase Products for end use in embargoed countries or by prohibited end users or end uses under applicable export-control, sanctions, and anti-boycott laws.

25. Mandatory Pre-Litigation Mediation

Before arbitration or litigation, you and Company agree to attempt to resolve any dispute, claim, or controversy (“Dispute”) through good-faith mediation administered by [AAA/JAMS] in the county of your billing address, or virtually by agreement.
(a) Notice & Cure. The initiating party must send a written Notice of Dispute to the other party (see Section 34), describing the claim and requested relief. The recipient has 30 days to respond.
(b) Mediation Session. Mediation will occur within 60 days of the Notice unless extended by agreement. Each party pays its own attorney’s fees and shares mediator/administrative fees as allocated by the administrator or mediator.
(c) Timeline. If not resolved within 90 days of the Notice, either party may proceed to arbitration (or small-claims court, where permitted).

26. Arbitration Agreement; Class Action & Jury Trial Waiver

PLEASE READ CAREFULLY. It affects your rights.

(a) Agreement to Arbitrate. Except for the small-claims option in 26(d) and the public-injunctive/IP carve-outs in 26(e), any Dispute between you and Company arising out of or relating to the Products, Services, or these Terms shall be resolved by final and binding arbitration on an individual basis, administered by [AAA/JAMS] under its Consumer Arbitration Rules then in effect. The Federal Arbitration Act (FAA) governs this section.

(b) Procedures & Fees. Arbitration may be conducted in person in the county of your billing address, by video, or on written submissions. The arbitrator may award the same relief available in court. We will pay filing and administrative fees as required by the applicable consumer rules. Attorneys’ fees/costs may be awarded as permitted by law.

(c) Class/Representative Action Waiver. YOU AND COMPANY AGREE THAT CLAIMS WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims of multiple individuals without all parties’ consent.

(d) Small-Claims Option. Either party may bring an individual claim in small-claims court in the county of the consumer’s residence (or another mutually agreed forum) to the extent the claim qualifies.

(e) Carve-Outs. Either party may seek temporary or preliminary injunctive relief in court to protect intellectual-property rights, platform security, or misuse/abuse pending arbitration. To the extent required by law (e.g., under the California “McGill” rule), you may seek public-injunctive relief in court; individual claims for damages or private injunctive relief shall be arbitrated.

(f) Delegation. Except as prohibited by law, the arbitrator shall decide issues of arbitrability, validity, and enforceability of this Section 26, except that a court decides issues of contract formation.

(g) Mass-Arbitration Management. If 25 or more substantially similar arbitration demands are filed against Company by the same or coordinated counsel within 90 days:
(i) the parties shall confer with the administrator to adopt reasonable batching, staged bellwethers, and fee scheduling consistent with the administrator’s protocols and applicable law;
(ii) remaining cases may be stayed administratively; and
(iii) after resolution of bellwethers, the parties will participate in good-faith mediation of remaining cases.
Fee allocation will follow the administrator’s rules and applicable law.

(h) Opt-Out. You may opt out of arbitration by sending written notice to [arbitration-couchcollectiveco@gmail.com] within 30 days after first accepting these Terms. Opt-out does not affect other terms.

(i) Court Enforcement & Fees. If a party files or maintains a court action contrary to this Section 26 and a court compels arbitration, the court may, in its discretion and to the extent permitted by law, award the prevailing party its reasonable costs and attorneys’ fees incurred solely in enforcing arbitration.

(j) Jury Trial Waiver. For disputes not subject to arbitration (including small-claims or the carve-outs above), YOU AND COMPANY WAIVE ANY RIGHT TO A JURY TRIAL to the fullest extent permitted by law.

(k) Survival. This section survives termination of your account and the Services.

27. Governing Law; Venue

These Terms are governed by the laws of the State of Virginia without regard to conflicts principles, and by the FAA for arbitration. For disputes ineligible for arbitration (including small-claims and permitted injunctive relief), the exclusive venue is the state or federal courts in the court of our choosing, and you consent to personal jurisdiction there.

28. Post-Mediation/Litigation Fee-Shifting (Narrow; Mutual)

Following mediation, if a party rejects a written settlement offer and fails to obtain a more favorable result, that party shall pay the other party’s reasonable post-offer attorneys’ fees and costs to the extent authorized by applicable law (e.g., Rule 68 analogs). This provision is mutual.

29. Changes to the Services and to These Terms (Material-Change Assent)

We may modify the Services or these Terms. Material changes (including dispute-resolution terms) will be notified in advance and will require affirmative consent (e.g., updated checkout clickwrap) for existing users’ future purchases. If you disagree, discontinue use and do not make further purchases.

30. Suspension; Termination

We may suspend or terminate access for any lawful reason, including fraud, chargeback abuse, or policy violations. Upon termination, provisions that by their nature should survive (e.g., warranties, limitations, dispute resolution) will survive.

31. Force Majeure

We are not liable for delays or failures due to events beyond reasonable control, including natural disasters, acts of government, labor disputes, supply-chain disruptions, carrier failures, or network outages.

32. DMCA / Copyright Complaints

If you believe content infringes your rights, send a compliant notice to our DMCA Agent: including all required elements under 17 U.S.C. §512. We may remove content and terminate repeat infringers.

33. Entire Agreement; No Waiver; Assignment; Headings

These Terms, any order-specific terms, written warranties, and the Privacy Policy are the entire agreement between you and us regarding the Services and Products. No waiver is effective unless in a signed writing. You may not assign without our consent; we may assign without notice, including in connection with a merger or asset sale. Headings are for convenience only.

34. Notices

We may provide notices via email, SMS, push notification, posting on the Services, or postal mail. Legal notices to us must be sent to: General Counsel—[Robinhood Consulting LLC], and by email to [couchcollectiveco@gmail.com] with the subject “LEGAL NOTICE.”

35. Severability

If any provision is found invalid or unenforceable, it will be enforced to the maximum extent permitted, and the remainder will continue in full force and effect.

Sales-Specific Addendum (Furniture & Home Goods)

A. Materials & Natural Variation. Wood grain, knots, mineral streaks, leather marks, dye lots, hand-woven textures, and patina naturally vary and are expected in genuine materials. Such variations are not defects.

B. Dimensions & Tolerances. Measurements are approximate within standard tolerances (generally ±[1/2] inch). Modular or sectional components may vary slightly between production runs.

C. Finish & Color Rendering. On-screen colors/finishes may differ from physical items. Order samples/swatches if precise color matching is important.

D. Custom & COM. For custom or COM upholstery, you warrant rights in COM, and that materials are safe and suitable. We may reject unsuitable materials. We are not responsible for COM performance or imperfections. All custom/COM sales are final after confirmation.

E. Care & Maintenance. Follow our care guides. Avoid direct sunlight, heat sources, moisture, and harsh chemicals. Use pads/coasters. Periodically check and tighten hardware.

F. Delivery Limitations. If delivery is impossible due to access constraints, you may (i) authorize delivery to an alternative location at your risk, or (ii) arrange a return subject to applicable fees.

G. Missed Appointments; Storage. Missed/refused deliveries may incur a re-delivery fee of our chosen amount.

H. Packaging Disposal. Packaging removal is included only if expressly stated; otherwise you are responsible for disposal.

I. Repairs & Replacement Parts. Where appropriate, we may offer replacement components or repairs as a remedy at our discretion or as required by any written limited warranty.

Acknowledgment

BY CHECKING “I AGREE” OR BROWSED THE WEBSITE WHERE OUR TERMS ARE OR COMPLETING YOUR PURCHASE OR CREATING AN ACCOUNT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO THESE TERMS, INCLUDING THE MEDIATION REQUIREMENT, ARBITRATION AGREEMENT, AND CLASS ACTION/JURY WAIVER.